At Totspaw, we strive to provide high-quality custom apparel and ensure customer satisfaction with every order. However, we understand that sometimes things don’t go as planned. Please review our Refund and Return Policy to understand how we handle returns, exchanges, and refunds.

1. Return Eligibility

• Custom Orders: Due to the personalized nature of our products, custom-printed items are generally non-returnable unless there is a defect in the product or a mistake in the order caused by Totspaw.
• Non-Custom Orders: If you purchased a non-custom item from us, you may be eligible for a return or exchange, provided the item is in its original condition, unworn, and unwashed.

2. Return Process

• Defective or Incorrect Items: If your item arrives defective, damaged, or not as ordered, please contact us within 7 days of receiving your order. Provide a clear description of the issue and, if possible, include photographs of the defect or error.
• Initiating a Return: To initiate a return, please email our customer service team at [your email address] with your order number and details of the issue. Our team will guide you through the return process and provide you with a return authorization if applicable.

3. Refunds

• Refund Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
• Partial Refunds: In some cases, only partial refunds are granted, such as when items are not returned in their original condition or if they are returned after the stated return period.

4. Exchanges

• Exchanges for Defective Items: If you received a defective or incorrect item, we would be happy to exchange it for the correct product at no additional cost. Please contact us within 7 days to arrange the exchange.
• Size Exchanges: For non-custom items, if you need to exchange an item for a different size, please contact us to see if an exchange is possible. The item must be in its original condition, unworn, and unwashed.

5. Non-Returnable Items

• Personalized Items: Custom-printed apparel or any personalized items cannot be returned or exchanged unless they are defective or incorrect.
• Sale Items: Items marked as final sale cannot be returned or refunded.

6. Shipping Costs

• Return Shipping: If you are returning an item due to a defect or error on our part, we will cover the return shipping costs. For other returns or exchanges, the customer is responsible for the return shipping costs.
• Shipping Refunds: Original shipping costs are non-refundable unless the return is due to a defect or error on our part.

7. Order Cancellations

• Before Production: If you wish to cancel an order, please contact us immediately. If the order has not yet entered production, we will cancel it and issue a full refund.
• After Production Begins: If production has already begun, we may not be able to cancel the order, and refunds may not be available.

8. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please don’t hesitate to contact our customer service team at [shahzadraonoor1@gmail.com]. We’re here to assist you and ensure your satisfaction with our products and services.